Frequently asked questions

What is the profile of our students?

For language school, our students range from preschoolers (from 3 years old) through high schoolers, college students, adults and corporate professionals who need the support of a language professional tutor to reach their goals. Whether the goal is to get better grades in school, be bilingual, prepare for college, travel, move to another country, prepare for a professional meeting or tackle more challenging skills, our HP Lingua tutors can help you to meet your goals. For Singapore Math, our students are in 1st to 6th Grade.



Where will the tutoring session take place?

Your tutoring session will take place either at your home, a location of your choice (e.g. library, La Madeleine in Preston/Forest...).



What type of language training does HP Lingua offer?

We offer training sessions in French, Italian, Spanish, Mandarin, ESL and Singapore Math. You can either choose: - 1-to-1 tutoring session: In the comfort of your home, a private session is 1-to-1 instruction with an HP Lingua coach. The session will be individualized to the student’s specific and personal needs and ability level. You can choose based on tutor’s availability or time that suits you better. - Small group (2 or 3 students): If you would like to share the fun with a couple of friends/classmates, a shared private session is what you are looking for. A HP Lingua tutor can come to one of the student's home or choosen location. The sessions are individualized for those students’ specific and personal needs and ability levels. We must approve the students admitted to the small group so that the students are on a similar level. No students will be allowed to join a small group without approval of HP Lingua and other students. - Corporate workshops on cross-cultural or language training. Please contact us for more information.



Can I stop before I have finished my 12 sessions?

Yes, you can stop at any time. You must give us one the month notice.



What are the payment options?

HP Lingua will send you an invoice through PayPal. You will choose to pay in full or in several installments.



What is your cancellation policy?

We understand that unavoidable circumstances arise and appointments have to be cancelled orrescheduled. Remember, cancellation and/or rescheduling can be made 24 prior to your appointment. Please email us at info@hplingua.com during our regular business hours to cancel or reschedule your appointment. For private 1-to-1 tutoring, please agree on make-up tutoring session with your tutor. For small group tutoring, the session would still be held if at least one student would be available. No individial make-up tutoring session would be held.
If you provides HP Lingua with less notice or if the Students fail to attend the tutoring sessions, then HP Lingua shall not be obliged either to refund the cost of the tutoring session or for the tutor to arrange a make-up session.
If the Lingua coach cannot perform a Lingua training session, the Client would be informed at the earliest convenience. The tutor and the Client will arrange on a make-up session at a time agreeable for both parties.
In the event of a weather related emergency leading to a missed tutoring session, HP
Lingua shall not be obliged either to refund the cost of the Lingua training session or to arrange a make-up Lingua training session.